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Vista Parking Frequently Asked Questions

All customer service questions can be answered at Vista Parking Customer Service Center at 1-877-775-2930. Refer to Q&As for Frequently Asked Questions.

Financial

Q: What is Vista Parking's Daily Valet Parking Rate?

$16.00 per day, plus a per transaction reservation fee of $5.00 on the website. You will then pay for the remaining days at $16.00 per day at the physical valet at the end of your trip. (A $5.00 service plus 15% city tax will be added to your balance) unless otherwise noted.

Q: How long in advance should I make my Reservation prior to my trip?

A: You can book anytime you want using our website. Even at the last minute.

Q: Is there an Hourly Parking Rate?

A: A: No, we run our daily parking facility based on 24 hour intervals with a (1) one hour grace period. Example: Joe and his family arrive at Vista Parking on Saturday April 24, 2010 at 12:00 P.M. Eastern Standard Time to park their vehicle and leave for their vacation, we clocked them in at 12:00 P.M. and shuttled them to Newark Airport. They arrive back at Vista Parking Saturday May 1, 2010 (one week later) at 2:00 P.M. We clock them out at 2:00 P.M. We charged Joe and his family (8) days for parking.

Refund Policy

Q: Can I receive a refund for my reservations?

A: Unfortunately, reservations are non-refundable. Once a reservation is booked, a parking spot is exclusively reserved under your name. Parking spots cannot be used by another individual and so cannot be refunded. Reservations have no expiration dates and can be altered as needed.

Reservations

Q: Do you have a customer service center to help me with reservations?

A: A: Our customer service center can be contacted at 1-877-775-2930 x-2 for aid and support. Customer service representatives are available from Monday through Friday 8am to 7pm. To make reservations use our website, www.vistaparking.com. The website will track your reservation and confirmation number (invoice number). Discount Promo Codes can be accessed from our website and through our weekly promotional emails. Register your address by sending us an email here: Support@VistaParking.com

Q: What do I need to bring to the parking facility on departure day?

A: Proof of Internet Purchase, any and all Printed Discounts or Vouchers, Your Printed Parking Confirmation Sheet with reservation number, and you must present it to the parking facility manager upon checkout.

Q: Can I cancel my reservation?

A: Yes, but not refunded. Reservations can be cancelled by contacting our customer service center at 1-877-775-2930 x-2. Please clearly state your name, confirmation number (invoice number), and reason for cancellation and it will be handled promptly. Please note that Reservations made at www.VistParking.com are valid for 365 days and can be changed at any time by logging onto our website www.VistParking.com go to My Trips, enter your user name / password.

Q: How can I change my reservation?

A: Upon booking reservation, a confirmation email was sent to you. Log in at www.vistaparking.com using the confirmation user ID (email) and computer generated password received in email. Click the change reservation link and adjust accordingly.

Directions

Q: Where is Vista Parking Located?

A: Vista Parking is located at the Howard Johnson's Hotel Newark, NJ just outside of Newark Liberty Airport. For GPS purposes the exact address is 50 Olympia Drive, Newark NJ 07114 or 50 Frontage Road, Newark, NJ 07114.

Q: Do you have driving maps in case I don't know how to get to Vista Parking?

A: Yes, on our website, direct link: www.vistaparking.com/get-directions.php or call our customer support center at 1-877-775-2930 x-1.

Shuttle Van

Q: What is the shuttle van dispatch number?

A: The shuttle van dispatch number is 973-465-9400.

Q: How do I get to Newark Liberty Airport after we arrive at Vista Parking?

A: We have (5) on demand shuttle vans that will transport you and your luggage to Newark Liberty Airport.

Q: How do I get back to Vista Parking after I return from my trip?

A: Upon arrival back at Newark Airport and only after you've claimed your luggage should you call our Vista Parking dispatcher 973-465-9400 to send one of our shuttle vans to transport you back to Vista Parking.

Q: Is there a fee for using the Vista Parking shuttle vans?

A: No. However, tips to drivers are greatly appreciated.

Q: Can I pay the Vista Parking van drivers to take me somewhere besides Newark Liberty Airport?

A: No, Vista Parking shuttle vans are designated for Newark Liberty Airport only.

Q: How long does it take to get to Newark Liberty Airport from Vista Parking?

A: 5-10 minutes without traffic, sometimes longer, so please arrive at our parking facility with sufficient time for travel.

Q: How long before my flight leaves, should I arrive at Vista Parking?

A: It's always good to give yourself enough time to check into Vista Parking especially during peak hours or Holidays, we recommend 2.5 hours before your flight leaves.

Q: Do your Vista Parking shuttle vans run 24/7?

A: Yes, we are a 24/7 outdoor Valet Parking facility servicing Newark Liberty Airport.

Q: Do you provide car seats for infants available in Vista Parking shuttle vans?

A: Unfortunately, we do not provide infant seating.

Affiliate and Corporate Parking

Q: Do you have an Affiliate Program for Travel, Reservation, Website, and/or Marketing Companies where commission can be made for every person sent to Vista Parking at Newark Airport?

A: Yes, we have a commission based "Outside Sales" membership program is available for "Free of charge" sign up. The affiliate can make $5.00 dollars for every referral that results in a reservation from our website. We have software that will assign you an affiliate link and enable you to download banners, text ads, text links, etc. Place link on your website or insert them into Adwords PPC (Pay Per Click) of Google.com, MSN.com, or Yahoo.com. The best part is that it's all traceable through our website. Anyone from a Travel Agent, Salesperson, Tele-Marketer, Website Owner, to a Human Resource Manager for a small or large company can be paid $5.00 for every successful referred reservation. For more information please contact our customer support center at 1-877-775-2930 x-6.

Q: Do you offer Corporate Parking Accounts?

A: Yes, we offer a Corporate Program for corporate parking. Please contact us for a free consultation: 1-877-775-2930 for more details.

Parking Coupons

Q: How do I obtain Vista Parking Discount Coupons?

A: There are limited Vista Parking Coupons out there. The best way to receive our discount coupons is to sign up for a free Vista Parking account at www.VistaParking.com. Once you are a registered member, we will automatically send you offers to the email address listed on your account. F.Y.I. Coupons are being phased out and Promotional Codes AKA "Promo Codes" are taking their place. The best way to receive them is by making a reservation at www.VistaParking.com and you will start to receiving them via your Email Address once or twice per week.

Q: How do I use Vista Parking Coupons?

A: If it is an internet offer, please print the coupon, save it and present it to one of our managers at our parking facility upon checkout. If it is a preprinted coupon from a magazine, newspaper or diner placemat, please clip it out of the preprinted piece, or bring the whole sheet in and present it to one of our managers at our parking facility upon checkout. Promotions cannot be combined.

Lost or Damaged Items

Q: What happens if my vehicle is damaged while parking at your facility? Whose insurance covers the damage?

A: Your Insurance must cover the damage. A complaint form must be filled out at the parking facility or downloaded from our website, www.vistaparking.com, to indicate damages. Our Complaint Manager will review any and all claims. Most of the time, your insurance company will pay you for damages through your Comprehensive Policy.

Q: Should I leave valuables in my car while parking at your facility?

A: No, valuables or electronics such as GPS, Cameras, Smart Phones etc… should not be left unmonitored. Although we have strict security including video cameras, fencing, lighting, and security guards, etc…. our insurance company will not pay for lost or missing items, so please don't leave any valuable items in your vehicles.